EASYTECH IT SOLUTIONS PRIVATE LIMITED has developed a platform, www.easyhealths.com, and a related mobile application (EASYHEALTHS App) (together, "Platform"). The platform facilitates the services offered by various healthcare providers to the users (hereinafter defined). The users agree and acknowledge that EASYTECH IT SOLUTIONS PRIVATE LIMITED is not the vendor or medical service provider of the services (as hereinafter defined) and shall in no manner be deemed to be the medical service provider of the services on the platform. EASYTECH IT SOLUTIONS PRIVATE LIMITED only facilitates the user's access to the platform for the purpose of accessing and purchasing services from the medical service providers. The platform enables the users/registered members to obtain a list of third-party healthcare/medical service providers available in a specific geographical area. Please note that EASYTECH IT SOLUTIONS PRIVATE LIMITED merely provides a generic list of all available healthcare and emergency care providers in a particular geographical area and does not endorse or provide any representations or warranties regarding their quality, efficiency, specialization, skill, expertise, or availability.

Nature and Applicability of Terms:

Please carefully read these terms and conditions ("Terms of Use") and the privacy policy ("Privacy Policy") before accessing the platform or availing the services provided through the platform by EASYTECH IT SOLUTIONS PRIVATE LIMITED. These Terms of Use and the Privacy Policy together constitute a legal agreement ("Agreement") between you and EASYTECH IT SOLUTIONS PRIVATE LIMITED regarding your visit to the platform and your use of the services.

The Agreement is published in compliance with, and is governed by, the provisions of Indian law, including but not limited to:

• The Indian Contract Act, 1872;
• The (Indian) Information Technology Act, 2000;
• The rules, regulations, guidelines, and clarifications framed thereunder, including the (Indian) Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (the "SPI Rules"), and the (Indian) Information Technology (Intermediaries Guidelines) Rules, 2011 (the "IG Rules").

You expressly understand and agree that, to the maximum extent permitted by applicable law, access to the platform, materials, services, and the information contained on the platform is provided on an "as is" and "as available" basis without any warranty of any kind, express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

Without limiting the foregoing, EASYTECH IT SOLUTIONS PRIVATE LIMITED makes no warranty that the platform or the services will meet your requirements or that your use of the platform or the services will be uninterrupted, timely, secure, or error-free; that the results obtained from the use of the platform or services will be effective, accurate, or reliable; that the quality of the platform or services will meet your expectations; or that any errors or defects in the platform, services, or other materials will be corrected.

No advice or information, whether oral, written, or otherwise, obtained by you from the medical service provider through or from the use of the platform/services shall create any warranty not expressly stated in these Terms of Use.

You are solely responsible for any and all acts or omissions made in reliance on the platform, services, or the information on the platform, including inaccurate or incomplete information.

It is expressly agreed that in no event shall EASYTECH IT SOLUTIONS PRIVATE LIMITED be liable for any special, direct, indirect, incidental, consequential, remote, punitive, or exemplary damages, including but not limited to, loss of profits or revenues, loss of use, or loss of information or data, whether a claim for such liability or damages is premised upon breach of contract, breach of warranty, negligence, strict liability, or any other theory of liability, even if EASYTECH IT SOLUTIONS PRIVATE LIMITED has been apprised of the possibility or likelihood of such damages occurring.

If you are registering an account or using the platform on behalf of an individual or entity other than yourself, you represent that you are authorized by such individual or entity to accept these Terms of Use on their behalf.

The Agreement applies to you whether you are:

• A service provider or healthcare service provider (whether an individual professional or an organization) or a similar institution wishing to be listed, or already listed, on the platform, including designated, authorized associates of such practitioners or institutions ("Medical Service Provider" or "Health Care Practitioner", "you" or "User");
• A patient, their representatives, or affiliates searching for service providers or healthcare practitioners through the platform ("End-User", "you" or "User");
• Otherwise, a user of the platform ("you" or "User").

By using the platform and/or registering with us, you signify that you agree to these Terms of Use, including that you consent to the information disclosed in our Privacy Policy, which is incorporated herein by reference.

This Agreement defines the terms and conditions under which you are allowed to use the platform and describes how EASYTECH IT SOLUTIONS PRIVATE LIMITED will treat your account while you are registered as a member with us. If you have any questions about any part of the Agreement, feel free to contact us at support@easyhealths.com.

1. Definitions

• "Application" or "App" or "Website" refers to the EasyHealths mobile application and website operated by EASYTECH IT SOLUTIONS PRIVATE LIMITED.
• "Healthcare Service Provider" or "HSP" refers to third-party medical practitioners, clinics, hospitals, pharmacies, diagnostic centres, and other health-related service providers listed on the Application.
• "User" refers to any individual who accesses or uses the Application, including Registered Users and Non-Registered Users.
• "Registered User" refers to a User who has registered an account on the Application.
• "Non-Registered User" refers to a User who accesses the Application without registering an account.
• "Services" refers to all services provided by EasyHealths through the Application, including but not limited to online consultations, appointment bookings, prescription services, and health-related information.
• "Content" refers to all text, graphics, images, music, software, audio, video, information, or other materials available on the Application.
• "Terms" refers to these Terms and Conditions, including any additional terms and policies referenced herein or available by hyperlink.

2. Eligibility to Use

By accessing or using the Application, you represent and warrant that you are at least 18 years old and capable of entering into a legally binding agreement under applicable law. If you are under 18 but at least 13 years old, you may use the Application only under the supervision of a parent or legal guardian who agrees to be bound by these Terms.

3. Proprietary Information

All content, trademarks, and intellectual property on the Application ("Proprietary Information") are owned by EASYTECH IT SOLUTIONS PRIVATE LIMITED and/or its licensors. You may not copy, reproduce, or modify any Proprietary Information without prior written consent.

4. Grant of Rights

Subject to your compliance with these Terms, EASYTECH IT SOLUTIONS PRIVATE LIMITED grants you a limited, non-exclusive, non-transferable, revocable license to access and use the EasyHealths Application and Services for personal, non-commercial use.

5. Access and Usage Rights of Users

• Non-Registered Users: Can access health-related information without registering an account.
• Registered Users: Gain additional access to features like appointment bookings, online consultations, and health management tools.
• Access rights may be modified or restricted based on User status.

6. Content

The Application contains User Content (e.g., reviews, comments) and EasyHealths Content (e.g., health articles, Healthcare Service Provider listings). You agree not to post unlawful, harmful, or objectionable content on the Application.

7. General Terms of Use

By using the Application, you agree to:

• Provide accurate information.
• Use the Application lawfully.
• Maintain confidentiality of login information.

You agree not to:

• Violate any laws while using the Application.
• Engage in any conduct that harms others.

8. Nature of Service & Limitations

No Doctor-Patient Relationship

EasyHealths is a platform that connects Users with third-party Healthcare Service Providers. EasyHealths does not provide medical advice, consultation, or treatment.

Not for Medical Emergencies

The Services are not intended for emergencies. Please contact emergency services for immediate assistance.

No Sale or Offer to Sell Drugs/Medicines

EasyHealths does not sell or distribute drugs or medicines.

9. Services

Use of Services

EasyHealths offers:

• In-Clinic & In-Person Doctors Appointment.
• Search, Find and book In-Clinic Appointment with Doctors nearby your location (O.P.D).
• Find out Top Doctors treatment based on symptoms & specialties in your city.
• Second Opinions (Expert Opinion) facilities for all your health worries.
• Search, Find availability and Chose a Hospital Bed as per your budget and requirements nearby your location (I.P.D).
• Find out best Hospital and Nursing Home as per your Criteria in your locality.
• Find out top nursing home and hospital for cost-effective Surgeries and others.
• 24X7 Emergency Services (Ambulance, Maternity care, Stroke care, Doctors, Oxygen, etc.)
• Doorstep Health care Services (Physiotherapy, Vaccination, Mother and Child Care, etc.)
• Electronic Health Vault for your family members to securely store prescription, reports, records, and medical accounts all in one place.
• Chat module: to chat with any service provider in the system.

10. User Responsibilities

Code of Conduct

You agree to:

• Follow applicable laws.
• Behave respectfully towards Healthcare Service Providers and other Users.

Fair Usage Policy

EasyHealths may limit or terminate your access if misuse is detected.

11. User Communication

By using the Application, you consent to receive communications from EasyHealths via SMS, email, or notifications related to the Services.

12. User Consent & Privacy

Your privacy is important. Please review our Privacy Policy to understand how we collect and use your information. By using the Application, you consent to these practices.

13. Website Security

EasyHealths uses security measures to protect User data but cannot guarantee full protection against unauthorized access.

14. Third-Party Links & Advertisements

The Application may contain third-party links. EasyHealths does not endorse third-party websites or services.

15. Payment, Fees, and Taxes

Certain Services may require payment. Fees are processed through third-party payment gateways, and EasyHealths is not responsible for payment-related issues with third parties.

16. Confidential Information

You agree to keep proprietary or confidential information shared by EasyHealths confidential and not disclose it without permission.

17. Intellectual Property Rights

All intellectual property related to the Application belongs to EASYTECH IT SOLUTIONS PRIVATE LIMITED or its licensors.

18. Indemnification

You agree to indemnify and hold EasyHealths harmless from any claims or liabilities arising from your use of the Application.

19. Limitation of Liability

To the maximum extent permitted by applicable law, EASYTECH IT SOLUTIONS PRIVATE LIMITED, including its product EasyHealths, shall not be liable for any indirect, incidental, special, consequential, or exemplary damages arising out of or in connection with your access to or use of the Application and Services. This includes, but is not limited to:

• Loss of profits, data, goodwill, or other intangible losses.
• Any unauthorized access to or use of our secure servers and/or any personal information stored therein.
• Any interruption or cessation of transmission to or from the Application.
• Any bugs, viruses, trojan horses, or the like that may be transmitted to or through our Application by any third party.
• Any errors or omissions in any content or for any loss or damage incurred as a result of your use of any content posted, emailed, transmitted, or otherwise made available through the Application.

In no event shall the total liability of EASYTECH IT SOLUTIONS PRIVATE LIMITED to you for all damages, losses, and causes of action exceed the amount paid by you, if any, for accessing or using the Application and Services during the last six months.

20. Disclaimers

General Disclaimer

The Application and Services are provided on an "as is" and "as available" basis without any warranties of any kind, either express or implied. EASYTECH IT SOLUTIONS PRIVATE LIMITED expressly disclaims all warranties of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

Professional Disclaimer

Any medical or health-related information provided through the Application is for general informational purposes only and should not be considered as professional medical advice, diagnosis, or treatment. Always seek the advice of a qualified healthcare provider with any questions you may have regarding a medical condition. Reliance on any information provided by the Application is solely at your own risk.

Testimonial Disclaimers

Testimonials appearing on the Application are individual experiences, reflecting real-life experiences of those who have used our Services. However, they are individual results and results may vary. We do not claim that all Users will have the same experiences.

21. Representations and Warranties

You represent and warrant that:

• You are at least 18 years of age and have the legal capacity to enter into these Terms.
• All information provided by you is true, accurate, current, and complete.
• You will maintain the security of your account and promptly notify us of any unauthorized use.
• You will comply with all applicable laws and regulations in your use of the Application and Services.
• You will not infringe the rights of any third party, including intellectual property rights and privacy rights.

22. EasyHealths Responsibilities

Healthcare Service Providers (HSPs)

• EASYTECH IT SOLUTIONS PRIVATE LIMITED verifies the credentials of Healthcare Service Providers to the extent possible but does not guarantee the accuracy or completeness of such information.
• Interactions between you and Healthcare Service Providers are strictly between you and the Healthcare Service Provider. We are not responsible for any issues arising from these interactions.

Service Levels

• We strive to maintain the availability and functionality of the Application and Services but do not guarantee uninterrupted or error-free operation.
• Scheduled maintenance or unforeseen circumstances may result in temporary service interruptions.

Legal Compliances

• We comply with applicable laws and regulations and expect Users to do the same.
• We reserve the right to modify or discontinue any part of the Services to comply with legal requirements.

Data Recording, Storage, Encryption & Usage

• We implement reasonable security measures to protect your data, including encryption and secure storage.
• Your data may be used to improve our Services and as outlined in our Privacy Policy.

23. Termination; Modification; Suspension

EASYTECH IT SOLUTIONS PRIVATE LIMITED reserves the right to:

• Modify or terminate the Application or any part of the Services at any time without prior notice.
• Suspend or terminate your access to the Application if you violate these Terms or for any other reason at our sole discretion.
• Modify these Terms at any time, with changes effective upon posting on the Application. It is your responsibility to review these Terms periodically.

24. User Account Suspension

We may suspend or terminate your account if:

• You breach any provision of these Terms.
• Your actions cause harm or legal liability to other Users, third parties, or EASYTECH IT SOLUTIONS PRIVATE LIMITED.
• Required by law enforcement or other government agencies.
• Upon suspension or termination, your right to use the Application and Services will immediately cease.

25. Governing Law, Jurisdiction, Mediation, and Arbitration

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in Kolkata, West Bengal, India.

Before resorting to litigation, parties agree to attempt to resolve disputes through good-faith negotiation, mediation, or arbitration in accordance with the Arbitration and Conciliation Act, 1996.

26. Miscellaneous

Severability

If any provision of these Terms is found to be invalid or unenforceable, such provision shall be enforced to the maximum extent permissible, and the remaining provisions shall remain in full force and effect.

Notices

Notices to you may be made via email, SMS, or postings on the Application. Notices to us should be sent to:
EASYTECH IT SOLUTIONS PRIVATE LIMITED
122, Kabi Mukunda Das Road, Kolkata - 700065, West Bengal, India.
Email: mail@easyhealths.com
Phone: +91 98831 65631

Entire Agreement

These Terms, along with the Privacy Policy and any other legal notices published by us on the Application, constitute the entire agreement between you and EASYTECH IT SOLUTIONS PRIVATE LIMITED regarding your use of the Application and Services.

Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations to any third party at our discretion.

Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

Relationship

Nothing in these Terms shall be construed to create a partnership, joint venture, agency, or employment relationship between you and EASYTECH IT SOLUTIONS PRIVATE LIMITED.

Survival

All provisions of these Terms that by their nature should survive termination shall survive termination, including, but not limited to, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including acts of God, war, terrorism, natural disasters, governmental actions, or failures of the internet.

Modifications

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on the Application. Your continued use of the Application after any such changes constitutes your acceptance of the new Terms.

Advertisement Policy

• Third-Party Advertisements: The Application may display advertisements from third parties. We do not endorse or assume responsibility for the content or products offered in these advertisements.
• Advertisements by EasyHealths: Any promotions or advertisements by us are subject to specific terms and conditions.

Grievance Redressal

If you have any concerns or grievances regarding these Terms or the Application, please contact our Grievance Officer:

Grievance Officer:
Name: Saket Kumar
Address: 122, Kabi Mukunda Das Road, Kolkata - 700065, West Bengal, India.
Email: grievance@easyhealths.com
Contact Number: +91 7667758034

27. Legal Compliance

You agree to comply with all applicable laws, statutes, ordinances, and regulations regarding your use of the Application and Services. This includes, but is not limited to:

• Information Technology Act, 2000: Complying with provisions related to data protection and privacy.
• Telemedicine Practice Guidelines: Adhering to guidelines for telemedicine services as issued by the Medical Council of India.
• Data Protection Laws: Complying with applicable data protection and privacy laws.

Thank you for choosing EasyHealths, a product of EASYTECH IT SOLUTIONS PRIVATE LIMITED. We are committed to providing you with quality healthcare services. If you have any questions or need further assistance, please contact us at support@easyhealths.com.

Last Updated: 19.09.2024