Easytech IT Solutions Private Limited (referred to as "we", "us", "EasyHealths") is the author and publisher of the internet resource www.easyhealths.com (together referred to as "Websites") on the World Wide Web as well as other connected software and applications including the EasyHealths app (together referred to as "Services"). Easytech IT Solutions provides the Services in partnership with its agents, affiliates, associates, representatives, or other third parties (together referred to as "Partners").

Please carefully go through this Privacy Policy ("Privacy Policy") and the privacy policy available at https://easyhealths.com/privacy-policy before you decide to access the Website, use the EasyHealths app, or avail the Services made available by us. These Terms and the Privacy Policy together constitute a legal agreement ("Agreement") between you and EasyHealths in connection with your visit to the Website, your use of the EasyHealths app, and your use of the Services (as defined below).

1. Consent:

By downloading or accessing the EasyHealths App to use the Services, you irrevocably accept all the terms and conditions stipulated in this Agreement and agree to fully abide by them.

You should read the Agreement at regular intervals. Your use of the Website following any such modification constitutes your agreement to follow and be bound by the Agreement so modified. Any additional terms and conditions, disclaimers, privacy policies, and other policies applicable in general and/or to specific areas of this Website or particular Service are also considered as part of the Agreement.

You acknowledge that you will be bound by this Agreement for availing any of the Services offered by us. If you do not agree with any part of the Agreement, please do not use the Website or avail any Services.

Your access to the use of the EasyHealths app Services will be solely at the discretion of EasyHealths. The Agreement is published in compliance of, and is governed by the provisions of Indian law, including but not limited to:

• The Indian Contract Act, 1872,
• The (Indian) Information Technology Act, 2000, and
• The rules, regulations, guidelines, and clarifications framed thereunder, including the (Indian) Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (the "SPI Rules"), and the (Indian) Information Technology (Intermediaries Guidelines) Rules, 2011 (the "IG Rules").

I. Agreement to Privacy Policy:

By using the EasyHealths mobile application or by otherwise providing Us with your Personal Information, you will be deemed to have:

• Read, understood, and agreed to the practices and policies outlined in this Privacy Policy.
• Agreed to be bound by the terms of this Privacy Policy.

II. Consent to Collection and Use:

You hereby consent to Our collection, use, sharing, and disclosure of your Personal Information as described in this Privacy Policy.

III. Right to Modify:

We reserve the right to change, modify, add, or delete portions of the terms of this Privacy Policy at Our sole discretion, at any time.

IV. Disagreement with the Privacy Policy:

If you do not agree with this Privacy Policy at any time:

• Do not use the App or Services.
• Do not provide Us with any of your Personal Information.

V. Use on Behalf of Others:

If you use the Services on behalf of someone else (such as your child) or an entity (such as your employer), you represent that you are authorized by such individual or entity to:

• Accept this Privacy Policy on their behalf.
• Consent on their behalf to Our collection, use, and disclosure of their Personal Information as described in this Privacy Policy.

VI. Data Deletion:

You have the right to request deletion of your Personal Information. You can do so by:

• Visiting https://easyhealths.com/delete-user.
• Writing to us at support@easyhealths.com.

Upon receiving your request, we will ensure that within 72 hours all your data is deleted from Our systems.

VII. Children's Privacy:

Our App is not directed at children, and We do not knowingly collect any Personal Information from children. If you are aware that we may have inadvertently collected Personal Information from a child, please contact Us at support@easyhealths.com, and We will delete that information as soon as possible.

If you require any clarification or information regarding this Privacy Policy or the use of your Personal Information, or any general inquiry/clarification or inquiry regarding the App/ Website, or if you have any grievances regarding the Services, Terms of Use and Privacy Policy, or any other grievance pertaining to your use of the Platform, you may contact:

Name: Saket Kumar

Address: 122, Kabi Mukunda Das Road, Kolkata - 700065, West Bengal, India.

Email: grievance@easyhealths.com

Contact Number: +91 7667758034

2. CHANGES TO PRIVACY POLICY

EasyHealths may update this Privacy Policy at any time, with or without prior notice. In the event of significant changes to how We handle your Personal Information or updates to the Privacy Policy itself, We will either display a notice within the App or send you an email, allowing you to review the updated terms before continuing to use Our services.

If you object to any of the changes to Our terms and no longer wish to use the Services, you may contact support@easyhealths.com to request deactivation of your account. Unless stated otherwise, EasyHealths current Privacy Policy applies to all information We have about you and your account.

By continuing to use the App or Services after a notice of changes has been sent to you or published within the App, you hereby provide your consent to the updated terms.

3. WHAT PERSONAL INFORMATION IS COLLECTED FROM YOU?

When you sign up or register on our Platform to use our Services, and during the course of actual usage of our Services, the types of information that will be collected by us include:

• Contact information: Name, Address, Contact details, Email ID, Phone Number.
• Demographic information: Gender, Age, Blood Group, Date of Birth.
• Your location details (basis the permission received from you).
• Data regarding your usage of the services such as search history and history of the Doctor, Test or Services Booking made by you through the use of Services.
• Financial information such as bank account, credit card, debit card or other payment instrument details, billing information.
• Browsing history including the URL of the site visited prior to visiting the Website as well as the Internet Protocol (IP) address of your computer (or the proxy server you used to access the World Wide Web), along with your computer operating system, type of web browser you are using and the name of your ISP.
• Any other detail relating to the above as voluntarily provided to EasyHealths by you, for providing value added service.
• Medical records and history which you voluntarily provide or is generated on usage of the App/Website through our Network Service Providers; “Network Service Providers” means any doctor, hospital.

4. WHAT PERMISSIONS DO WE REQUIRE AND WHY?

To provide you with seamless service, the EasyHealths app requires access to certain device permissions. Below are the permissions we collect and the reasons for them:

I. Location Permissions

• ACCESS_COARSE_LOCATION & ACCESS_FINE_LOCATION
• Purpose: To provide location-based services such as finding nearby healthcare providers.
• Usage: These permissions allow the app to determine your approximate and precise location to enhance your experience by showing relevant local services. For example, enabling you to find doctors, labs, hospitals, diagnostics centers, and other healthcare services either nearby or based on the location you choose. Additionally, when you opt for home services, these permissions help us reach you efficiently.

II. Camera Permission

• CAMERA
• Purpose: To allow users to capture photos or scan documents within the app.
• Usage: Enables features like uploading profile pictures, capturing images of prescriptions, or scanning QR codes for quick access to services. This enhances user interaction by facilitating the easy submission and sharing of necessary documents for accessing or booking healthcare services.

III. Microphone Permission

• RECORD_AUDIO
• Purpose: To enable voice commands for searching within the app and sending voice notes to service providers.
• Usage: Allows users to interact with the app using voice commands, enhancing both voice searching and accessibility. Users can perform searches in the app’s search bar using their voice or dictate and send voice notes to service providers, making the app more user-friendly, especially for those who prefer voice interactions over manual inputs.

IV. SMS Permission

• READ_SMS & RECEIVE_SMS
• Purpose: We use this permission for OTP-based login to enhance user convenience.
• Usage: It allows us to auto-fill One-Time Passwords (OTPs), so you don’t have to manually enter them every time you log in. You have the option to either enable this feature for automatic OTP retrieval or type in the OTP manually if you prefer.

V. Notifications Permission

• POST_NOTIFICATIONS
• Purpose: If enabled, this permission allows us to send you reminders for appointments, updates regarding your services, or other notifications relevant to your healthcare needs.
• Usage: Keeps you informed about upcoming appointments, changes in your scheduled services, promotional offers, and other important information that can assist you in managing your healthcare effectively.

VI. Storage Permissions

• READ_EXTERNAL_STORAGE & WRITE_EXTERNAL_STORAGE
• Purpose: To save and retrieve files such as images, documents, and other media.
• Usage: Facilitates the upload and download of content within the app, ensuring a seamless user experience. This includes uploading documents like prescriptions or medical reports to share with service providers and downloading invoices, lab reports, or other relevant documents for your convenience.

5. HOW WE COLLECT YOUR INFORMATION?

I. Registration Information:

When you register on the EasyHealths app, we collect your name, phone number, age and gender as part of the account creation process. This information is essential for creating your profile and enabling access to the App's services.

II. Device Information:

As soon as you open the App, We collect your device ID. This information is used to send push notifications to your specific device and to prevent fraudulent activities. It ensures that notifications and updates are accurately delivered to your device.

III. Profile Information:

In the "Complete your Profile" section, We collect your address, age, blood group and gender. These details are required to enhance your experience within the App, particularly for booking doctors, lab tests, and home services.

IV. Location Information:

We collect your location data (GPS) to assist you in finding healthcare services such as doctors, labs, and hospitals near your location, or in the area of your choice. It is also necessary for home healthcare services.

V. Payment Information:

When you book services such as doctor appointments or lab tests, We collect your payment information through our payment gateway. This may include bank account details, credit or debit card information, or other payment instrument details. The data is securely handled to facilitate your transactions.

VI. Medical Records:

We collect medical records, including prescriptions and reports, which you upload to the App for sharing with healthcare providers or for storage within the App.

VII. SMS Information:

We collect SMS data for OTP-based authentication during the login process, allowing you to securely access your account. This helps verify your identity efficiently.

VIII. Internet Information:

We collect information about your internet connection status to determine whether your network connection is active. This helps us ensure that the App functions properly by notifying you in case of connectivity issues and optimizing service delivery based on your network status.

6. HOW THE INFORMATION COLLECTED IS USED?

We collect your Information for various purposes, including but not limited to the following:

I. To Enable you to Use the App and Utilize the Services:

We use your personal information (such as your name, contact details, and medical history) to provide you access to various services available on the EasyHealths app, such as booking doctor appointments, lab tests, ambulance services, and home healthcare services.

II. To Facilitate Service Bookings and Payments:

We collect your financial information (e.g., bank details, credit card, or debit card details) to process payments for healthcare services, including doctor appointments, lab tests, and home care services. This information ensures smooth and secure transactions through our payment gateway.

III. To Respond to your Inquiries:

We may use your contact information to respond to any questions or concerns you have regarding your use of the App or the services provided through it.

IV. To Personalize your Experience on the App:

The information you provide, such as your health conditions, medical history, and preferences, helps us tailor the services to your needs, providing a more customized and relevant healthcare experience.

V. For Administering and Managing the App:

We use the collected data to properly manage and administer the App, including scheduling appointments, sending notifications, and updating you about changes in services.

VI. To Provide Location-Based Services:

Location data is used to offer you nearby healthcare services (e.g., doctors, labs, hospitals), and it is essential for arranging home services such as healthcare consultations or lab tests at your home.

VII. For Notifications and Reminders:

We use your contact information and device ID to send push notifications and reminders for appointments, lab results, or any relevant updates related to the services you have availed.

VIII. To Improve the App and Services:

Your feedback, along with usage data, helps us improve our services, resolve technical issues, and enhance the overall user experience on the App.

IX. To Ensure Data Security and Prevent Fraud:

We use your device information and other collected data to detect and prevent fraud, safeguard your data, and protect the integrity of the App.

X. To Comply with Legal Obligations:

We may use and disclose your information as required by applicable laws, to respond to legal processes, or in connection with any investigation related to public safety.

7. SHARING AND TRANSFERRING OF PERSONAL INFORMATION.

I. Feedback Publication:

By using the EasyHealths app, you consent to and authorize Us to publish any feedback provided by you on our App, subject to applicable privacy regulations.

II. Financial Information Security:

Your financial transactions are processed securely through approved payment gateways, which use encryption technology to ensure the highest possible level of data protection. While we take extensive care to secure your financial information, we advise you to exercise caution when saving your payment details for future use.

III. Third-Party Service Providers:

To provide you with the services available through EasyHealths, We may share your Personal Information with third-party contractors who work on Our behalf. These contractors have access only to the information required to perform their services and are obligated to use it solely for that purpose. Each third-party service provider is required to adhere to confidentiality and security measures in compliance with applicable laws to protect your Personal Information.

IV. Legal and Government Disclosures:

We may be legally obligated to disclose or transfer your Personal Information to courts, law enforcement agencies, or government authorities in specific situations. Such situations may include verifying identity, preventing fraud, detecting or investigating criminal activity, complying with public health laws (e.g., reporting an epidemic), or fulfilling other legal requirements. You hereby consent to the disclosure or transfer of your Personal Information in these instances.

V. Responsibility for Third-Party Actions:

While We take measures to ensure the confidentiality and security of your Personal Information, We are not responsible for any unauthorized disclosure or use of your data by third parties outside the scope of Our agreement. This includes circumstances beyond Our control, such as acts of government, hacking, unauthorized access to data, security breaches, or poor internet or phone service quality.

VI. Corporate and Affiliate Sharing:

We may share your Personal Information with Our corporate affiliates and associate entities to:

• Help detect and prevent identity theft, fraud, or other illegal activities, including cybersecurity incidents.
• Detect related or multiple accounts to prevent the misuse of Our services.

8. CORRECTING INACCURACIES, UPDATING, OR DELETING PERSONAL INFORMATION.

If your Personal Information changes, or if you need to update or correct any inaccuracies in your Personal Information, or if you have any grievances regarding the processing or use of your Personal Information, you may send your updates and corrections to Us at support@easyhealths.com. We will take all reasonable efforts to incorporate the changes within a reasonable period of time.

If your Personal Information is stored as part of your profile on the EasyHealths app, you can also update your details directly within the profile section of the App.

If you wish to delete all of your Personal Information, you can do so by visiting https://easyhealths.com/delete-user. Upon submitting your request, We will ensure that within 72 business hours all your data is removed from Our systems.

Please note that you are not permitted to use the App or its Services if any part of this Privacy Policy is in violation of the applicable laws of your country.

9. Links to Third-Party Websites

Our Platform may contain links to external websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. SECURITY

The security of your Personal Information is of utmost importance to Us. We have implemented reasonable security practices and procedures, including but not limited to role-based access control, secure communication channels, password protection, and data encryption, to safeguard the Personal Information collected through the EasyHealths app. You agree that such measures are secure and adequate.

Access to your Personal Information is restricted to Our employees, affiliates, agents, third-party service providers, partners, and authorized agencies who need such information for purposes specified in this Privacy Policy. These entities are obligated to comply with the provisions of this Policy to ensure your data remains secure.

While We take all reasonable and appropriate steps to secure any information We hold about you and prevent unauthorized access, you acknowledge that the internet is not 100% secure, and We cannot guarantee absolute security of your Personal Information.

If you are a Secondary User (such as a dependent or other person added to an account by the Primary User), you acknowledge and agree that your Personal Information may be accessible by the Primary User and other Secondary Users associated with that account. EasyHealths is unable to restrict, control, or monitor access by the Primary User or other Secondary Users to your Personal Information. We shall not be held liable for any breach of security or unintended loss or disclosure of information that may occur in relation to your Personal Information under such circumstances.

11. USE OF COOKIES

Cookies are small files containing data, which may include an anonymous unique identifier. While cookies are typically used on websites, in the case of the EasyHealths app, similar technologies may be used to enhance your experience.

We may store temporary or permanent cookies or similar technologies on your device to store certain non-sensitive data and improve the App's performance. These cookies help us track your preferences, maintain your session, and provide you with a smoother user experience.

You can manage cookies or similar technologies through your device settings, where you may erase or block them. Please note, however, that blocking or disabling cookies may affect certain features of the App, preventing you from using them effectively.

We do not control the use of cookies or similar technologies by third parties, and their use is subject to the respective third party’s privacy policies.

12. CHILDREN'S AND MINOR'S PRIVACY

EasyHealths encourages parents and guardians to actively supervise the online and mobile activities of their minor children. We recommend using parental control tools provided by online services and software manufacturers to create a safe environment for children. These tools can also prevent minors from inadvertently sharing personal information, such as their name, address, or other identifiable details, without parental consent.

Although the EasyHealths app is not designed or intended for use by minors, we respect the privacy of minors who may inadvertently use the app. If We become aware that We have inadvertently collected Personal Information from a child, We will take steps to delete such information promptly. Parents or guardians who believe that their child may have provided Personal Information without their consent can contact Us at support@easyhealths.com, and We will take necessary action.

13. Compliance with Laws

This Privacy Policy is governed by the laws of India, without regard to its conflict of law provisions. You agree to submit to the jurisdiction of the appropriate courts in Kolkata Jurisdiction for any disputes arising out of or relating to this Privacy Policy.

Your access to the use of the EasyHealths app Services will be solely at the discretion of EasyHealths. The Agreement is published in compliance of, and is governed by the provisions of Indian law, including but not limited to:

• The Indian Contract Act, 1872,
• The (Indian) Information Technology Act, 2000, and
• The rules, regulations, guidelines, and clarifications framed thereunder, including the (Indian) Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (the "SPI Rules"), and the (Indian) Information Technology (Intermediaries Guidelines) Rules, 2011 (the "IG Rules").

14. Grievance Officer

If you have any questions, concerns, or grievances regarding this Privacy Policy or our data handling practices, please contact our Grievance Officer:

Grievance Officer: Saket Kumar

Address: 122, Kabi Mukunda Das Road, Kolkata - 700065, West Bengal, India.

Email: grievance@easyhealths.com

Contact Number: +91 7667758034

Last Updated: 17.09.2024